Over the past 10 weeks, we’ve looked at the threat to retail caused by COVID-19 and examined several ways retailers can not only survive but thrive in this new normal.
Now it’s time to look ahead.
In the months and years to come, I think it’s safe to say that one of three things is going to happen.
Option 1: This is just a temporary disruption and everything’s going to go back to the way it was.
Option 2: All the conveniences people are asking for today, like curbside pickup, home delivery and other services, are going to become the…